Last updated: September 19, 2025

1. Agreement to Terms

By accessing and using the services of BIS CONNECT TRAINING LTD ("Company," "we," "our," or "us"), you ("Student," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

Company Information:

• Company Name: BIS CONNECT TRAINING LTD
• Registration Number: 15747813
• Address: 88 Ffordd Pennant Mostyn CH8 9NY HOLYWELL
• Email: [email protected]

2. Description of Services

BIS CONNECT TRAINING LTD provides German language training services to students across CIS countries (excluding Russia). Our services include:

• German language courses at various proficiency levels (A1-C2)
• Business German and specialized training programs
• Exam preparation for German language certifications
• Private and group instruction sessions
• Online and offline learning options

3. Enrollment and Registration

Eligibility

Students must be at least 16 years old to enroll in our courses. Students under 18 must have parental or guardian consent.

Registration Process

To enroll in our courses, students must:

• Complete the registration process through our contact form or direct communication
• Provide accurate and complete personal information
• Agree to these Terms and Conditions
• Make payment according to the agreed schedule

4. Course Fees and Payment Terms

Fees

Course fees vary by program type, duration, and instruction method. All fees will be clearly communicated during the enrollment process.

Payment Terms

• Payment is required before course commencement unless alternative arrangements are made
• We accept various payment methods as communicated during enrollment
• All fees are quoted in the agreed currency and are subject to applicable taxes
• Payment plans may be available for certain courses upon request

Refund Policy

• Full Refund: Available if course cancellation occurs more than 14 days before the course start date
• Partial Refund: 50% refund available if cancellation occurs 7-14 days before course start
• No Refund: No refund for cancellations less than 7 days before course start or after course commencement
• Company Cancellation: Full refund if we cancel a course due to insufficient enrollment or other reasons

5. Student Responsibilities

Students are expected to:

• Attend classes regularly and punctually
• Complete assignments and homework as directed
• Treat instructors and fellow students with respect
• Maintain appropriate conduct during all learning activities
• Notify us promptly of any changes to contact information
• Take responsibility for their own learning progress

6. Company Responsibilities

We commit to:

• Provide qualified and experienced German language instructors
• Deliver courses according to the agreed curriculum and schedule
• Maintain a professional learning environment
• Respect student privacy and confidentiality
• Provide reasonable support for student learning goals
• Issue certificates of completion where applicable

7. Attendance and Make-up Policies

• Students are expected to attend all scheduled classes
• Make-up sessions may be available for missed classes due to valid reasons, subject to instructor availability
• Excessive absences may result in course dismissal without refund
• Students must notify us in advance of planned absences whenever possible

8. Course Modifications and Cancellations

Company Rights

We reserve the right to:

• Modify course schedules, instructors, or content with reasonable notice
• Cancel courses due to insufficient enrollment (minimum 4 students for group classes)
• Substitute instructors when necessary
• Move classes to alternative formats (online/offline) when required

Student Rights

Students may withdraw from courses subject to our refund policy outlined above.

9. Intellectual Property

• All course materials, content, and teaching methods are the intellectual property of BIS CONNECT TRAINING LTD
• Students may not reproduce, distribute, or commercially use course materials without written permission
• Students retain ownership of their own work and assignments

10. Privacy and Data Protection

We are committed to protecting student privacy. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

11. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims related to our services shall not exceed the fees paid by the student
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee specific learning outcomes or certification exam results
• Students participate in courses at their own risk

12. Force Majeure

We shall not be liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.

13. Dispute Resolution

Any disputes arising from these Terms shall be resolved through:

• Good faith negotiations between the parties
• Mediation if direct negotiations fail
• The courts of the jurisdiction where our company is registered, if necessary

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where BIS CONNECT TRAINING LTD is registered, without regard to conflict of law principles.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to enrolled students with reasonable notice. Continued use of our services after changes constitutes acceptance of the modified Terms.

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any course-specific agreements, constitute the entire agreement between you and BIS CONNECT TRAINING LTD regarding our services.

18. Contact Information

For questions about these Terms or our services, please contact us:

• Email: [email protected]
• Address: 88 Ffordd Pennant Mostyn CH8 9NY HOLYWELL
• Company Registration: 15747813

By enrolling in our courses, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.